![]() Along with that, the answer that we got from the Hotspot Shield team was quite vague. In cases where the email response support is something you can rely on, you will get a relevant answer within a couple of hours. This can’t and shouldn’t be considered as effective. After sending in a question that was related to our connection issues with the New York server, we got a response 48 hours later. Unfortunately, we didn’t have any luck or success with it, either. Thus, you can only rely on the claimed support ticket system. What we mean is that the answers are solely related to how the service works instead of offering a response to common issues. ![]() The fact that 24/7 support is present with most leading providers makes this a huge weakness.Īdditionally, their knowledge base is completely useless. If you encounter any issue, whether related to payment or device compatibility, you wouldn’t be able to settle it quickly.įirst, the Hotspot Shield service doesn’t come with a live chat feature. This poses a huge threat to overall usability. One of the main issues with Hotspot Shield Elite is that there is no such thing as an effective customer support team. While many providers claim optimum performance and anonymous browsing, not many can stand up to those claims. To be respected on the market, you need to focus on more than just verbally selling your products to the customers. We did a thorough review and highlighted the weaknesses that affect this provider’s overall value. However, we would say that it is a consequence of advertising more than optimal performance. Why Can Hotspot Shield Be Disappointing?Īs mentioned above, this VPN has gained popularity in the past decade. ![]() It is a fact that, just like any other product, certain cons might drive you away from the idea of subscribing to Hotspot Shield Elite. We will discuss the various reasons for this down below. Looking at Reddit, we can see that many users don’t like it. Still, does this number mean that this VPN is worth your money and time? Unfortunately, there are many elements that you need to take into consideration before making the final verdict. Created by Anchor Free back in 2005, the two products combined have 650 million users. The Elite plan is considered to be the real VPN service. Hotspot Shield has two different products for us to discuss, including the free proxy and the Elite plan.
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